About Us
We’re more than just quality treatment for substance use disorders.
We’re a total health community. At SSTAR, our mission is healing the
community, one person at a time. We will provide a personal level of
healthcare and addiction treatment that addresses the mental,
physical, and spiritual well-being of everyone we touch. SSTAR
is a Federally Qualified Health Center (FQHC) which affords our
employees eligibility to apply for one of our three Loan Repayment Programs.
The Director of Patient Access ensures outstanding patient experience
and maximizes revenue by managing entry points for SSTAR services. The
Director of Patient Access oversees patient services such as
scheduling, tracking utilization, collections, etc., for the Call
Center and Front Desk for our OTC, ABH & Health Center programs.
This position requires the candidate to be hands-on working with the
team to ensure quality and timeliness of services.
Benefits
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life,
Critical Illness, Accident and Disability Insurances
Duties & Responsibilities
- Oversees the operations of patient registration, ensuring
efficient and effective processing of patient information at all
agency access points including Health Clinic, ABH, Rapid Access, and
Call Center.
- The Director of Patient Access leads, trains, and evaluates the
patient access team to ensure high-quality customer service and
adherence to best practices.
- Ensures that staff have the appropriate training to support
consistent quality of work and to encourage success in their role
through coaching and regular check-ins.
- Serves as a patient advocate for accessing services to ensure a
positive patient experience.
- The Director of Patient Access monitors and reports on key metrics
such as cash collections, patient wait times, no-shows, etc.
- Ensures provider schedules are maximized in accordance with policies.
- Oversees the department’s continuous quality improvement activities.
- Facilitates effective communication with staff interdepartmentally
and with other interfacing departments.
- Participates in committee work as assigned by COO.
- The Director of Patient Access participates in the recruitment,
hiring, and supervision of staff, and coordinates department
onboarding for new staff.
- Completes thoughtful & timely performance reviews &
competencies. Retains talented staff and minimizes turnover.
- Consistently monitors and provides feedback on staff performance.
Addresses concerns, develops PIPs to include retraining; ensures
staff are supported and held accountable; recognizes good
performance, memorializes/documents meeting.
- Ensures P&Ps (agency and department) are consistently applied.
- Develops and implements procedures for registration, intake, and
the check-in processes to ensure efficient operation of the department.
- The Director of Patient Access is an independent thinker and able
to identify creative problem resolutions and/or utilize critical
thinking to address issues timely and effectively.
- Able to understand and adopt workflows and initiatives that align
with the SSTAR mission and strategic plan.
- Analyzes patient access data gathered from the front desks and the
call center to identify trends, resolve bottlenecks, and implement
improvements in processes and technology
- Demonstrates familiarity with third party reimbursement to
maximize revenue and minimize delays in patient billing