We’re more than just quality treatment for substance use disorders.
We’re a total health community. At SSTAR, our mission is healing the
community, one person at a time. We will provide a personal level of
healthcare and addiction treatment that addresses the mental,
physical, and spiritual well-being of everyone we touch. SSTAR
is a Federally Qualified Health Center (FQHC) which affords our
employees eligibility to apply for one of our three Loan Repayment Programs.
The Lead Referral Clerk serves as the primary liaison for both staff
and patients, ensuring clear communication and support throughout the
referral process. This role oversees and manages the entire referral
workflow to guarantee efficient coordination of patient care.
Benefits
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life,
Critical Illness, Accident and Disability Insurances
Duties & Responsibilities
- Schedule, communicate, and coordinate referral appointments and
diagnostic testing with outside specialists and patients.
- Prioritizes referrals by their urgency and addresses in a timely manner.
- Track and maintain accurate records of external referral appointments.
- Fax and/or scan referral order and required information to
specialists and hospitals.
- Answer and respond to phone calls and requests for information.
- Contacts insurance companies to ensure prior approval requirements
are met. Presents necessary medical information such as history,
diagnosis and prognosis to insurance company if deemed necessary to
prove medical necessity of services. (WAS: Process insurance
referrals and prior authorizations.)
- Communicates with providers/staff for information, records, and assistance.