Join Our Team & Make an Impact
We’re seeking a Case Management Supervisor to lead
and support our outpatient case management team. This leadership role
is ideal for someone who is passionate about improving access to care,
streamlining operations, and enhancing the patient experience across
behavioral health services.
As the Case Management Supervisor, you will oversee care
coordination, patient engagement, and workflow processes that ensure
continuity of care for individuals receiving therapy and psychiatric
services. This is a non-clinical supervisory role
focused on operational excellence, team leadership, and service coordination.
What You’ll Do
Leadership & Team Supervision
- Supervise outpatient case managers, providing guidance, training,
and performance management
- Oversee daily workflows, task assignment, and team coverage
- Promote consistency and efficiency across case management operations
Operational Oversight
- Lead administrative workflows related to patient access, care
transitions, and service coordination
- Collaborate with admissions, front desk, billing, and clinical
teams to optimize patient flow
- Identify process gaps and implement workflow improvements
Performance Monitoring
- Track and analyze key operational metrics such as:
- No-show rates
- Patient engagement and reactivation
- Transitions of care
- Discharges
- Documentation timeliness
- Unbilled services
- Report trends and recommend improvements to leadership
Case Management Support
- Provide backup support for care coordination as needed
- Assist with complex referrals, transitions of care, and service navigation
- Serve as a resource for staff on workflows, community resources,
and patient engagement strategies
- Facilitate communication between patients, providers, pharmacies,
hospitals, and community agencies
Documentation & Billing Support
- Monitor documentation timeliness and service capture
- Identify workflow gaps affecting billing and operations
- Conduct or support chart audits
Why You’ll Love This Role
- Meaningful work supporting access to behavioral health care
- Leadership opportunity with autonomy and impact
- Collaborative, mission-driven environment
- Opportunity to improve systems and patient outcomes