Clinical Applications Specialist

  • Job Tracking ID: 512937-776870
  • Job Location: Fall River, MA
  • Job Level: Any
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: January 27, 2022
  • Years of Experience: Any
  • Starting Date: ASAP

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Job Description:

The Clinical Application Specialist is responsible for the efficient day-to-day operation of agency clinical applications. Provide timely, respectful customer service to all end-users.

Specific Responsibilities

  1. Work with the clinical applications team on agency projects as assigned
  2. Assist with application configuration and content customizations
  3. Test and apply system hotfixes, updates and upgrades
  4. Assist with staff trainings on clinical applications
  5. Work with IS team to provide general and application specific support utilizing ticketing system
  6. Work with Data Analytics to develop and maintain quality reporting
  7. Regularly attend/review system trainings, achieve and maintain NCP certifications
  8. Complies with all aspects of patient confidentiality including HIPAA and 42CFR
  9. Other duties as required


Experience and Skills:


  1. Strong computer skills including Windows operating systems, Microsoft Office 365 Suite
  2. Excellent communication, problem-solving and customer service skills
  3. Ability to perform both independently and as part of an integrated team
  4. High school diploma required; AA/AS or greater in Education/Health Sciences or Computer Science, or, an equivalent combination of education and experience preferred
  5. Minimum of three (3) years medical or behavioral health office experience, data analytics, clinical application support experience or equivalent combination preferred
  6. MSSQL, SSRS, SSIS, Power BI, HL7 and Crystal Reports knowledge preferred
  7. Clinical Applications experience, especially NextGen, strongly preferred

Job Benefits:

We offer a great benefit package including: Medical, Dental, Vision, Generous Personal/Vacation/Sick accrual system,  Life Insurance, 403B Retirement Plan, Pet Insurance discount and AFLAC plans.