Daily Navigator

  • Job Tracking ID: 512937-791744
  • Job Location: Fall River, MA
  • Job Level: Any
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: January 27, 2022
  • Years of Experience: Any
  • Starting Date: ASAP

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Job Description:

SSTAR in Fall River, MA is expanding and currently looking for a Daily Navigator The Daily Navigators reduce barriers that keep patients from getting care by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support

Specific Responsibilities

  • Act as an advocate and liaison between the enrollee/family and community service agencies.
  • Communicate with culturally diverse patients with varying beliefs, customs, and health disparities.
  • Assist patients and providers with accessing and using the Patient Portal.
  • Manage the Daily Navigator calendar for coverage needs at all locations.
  • Update Daily Navigator Resource guide at both locations as needed.
  • Attend and participate in Total Quality Management meetings.
  • Act as a contact point, advocate and resource for patients, their family, and their providers, building effective relationships through trust, respect, and communication.
  • Excellent knowledge of community resources and referral process.
  • Document client contact in the electronic health record.
  • Help to identify any services that client may be eligible for within the agency and provide warm handoff to appropriate programs as needed.
  • Attend trainings and build awareness of patient navigator services among the health care team.
  • Identify and outreach patients with overdue health measures and missed appointments.
  • Provide Interpretation Services as needed if trained and certified as an interpreter.
  • Other duties as required


Experience and Skills:


  • Knowledge of Microsoft Outlook and Word
  • Strong written and verbal communication skills. Bilingual a plus
  • Proven strong work history


Job Benefits:

We offer a great benefit package including: Medical, Dental, Vision, Generous Personal/Vacation/Sick accrual system,  Life Insurance, 403B Retirement Plan, Pet Insurance discount and AFLAC plans.