Health Access Navigator

  • Job Tracking ID: 512937-797195
  • Job Location: Fall river, MA
  • Job Level: Any
  • Level of Education: Any
  • Job Type: Full-Time/Regular
  • Date Updated: November 09, 2021
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP

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Job Description:

SSTAR's Health Access Navigator is responsible for assisting individuals to identify, enroll, and access affordable health insurance options through Medicaid and the Health Insurance Marketplace.  




  1. Knowledge of eligibility requirements for Medicaid, Medicare, other alternate medical and social service programs/benefits available
  2. Understands the process for eligibility and submission of health insurance applications
  3. Ability to monitor and complete reports to funders to support enrollment and outreach programs.
  4. Knowledge of NextGen EMR system to document income verifications and update demographics of health center patients.
  5. Monitor enrollment status of clients, and families to ensure completion of application process.
  6. Participate in outreach and advocacy activities that promote available services
  7. Assist qualified clients for enrollment into the Health Insurance Marketplace application program ensuring applications are completed and submitted accurately
  8. Ensures compliance with HIPAA and the Privacy Act when collecting or releasing patient information including patient personal, financial, and medical confidentiality
  9. Attend classes, seminars and workshops in order to maintain current knowledge of public benefit programs and web-based benefits application sites
  10. Demonstrates excellent patient relations skills on the phone and in-person,
  11. Provide education to patients and staff on the Sliding Fee Scale Program requirements and eligibility
  12. Maintain accuracy of related policies, procedures, forms and materials that support of the Sliding Fee Scale Program requirements (e.g., registration and scheduling, financial eligibility, screening, enrollment, patient notifications, billing and collections




Experience and Skills:


  • Knowledge and understanding of the State Health Administration.
  • Two year experience in outreach and/or working with uninsured/underserved clients
  • Knowledge of medical services in the greater Fall River area.
  • Computer experience using MSWord and Excel
  • Ability in creating and implementing innovative programs for a diverse population
  • At least two years continuous sobriety is required for people in recovery from drugs and alcohol