About Us
We’re more than just quality treatment for substance use disorders.
We’re a total health community. At SSTAR, our mission is healing the
community, one person at a time. We will provide a personal level of
healthcare and addiction treatment that addresses the mental,
physical, and spiritual well-being of everyone we touch. SSTAR
is a Federally Qualified Health Center (FQHC) which affords our
employees eligibility to apply for one of our three Loan Repayment
Programs, including the HRSA LRP.
The IT Support Technician has the primary
responsibility of being responsible for monitoring and the successful
completion/resolution of help desk throughout the entire organization.
The quick resolutions of help desk tickets are a major priority for
the SSTAR IT Team to ensure user productivity is always maximized and
user satisfaction is maintained at the highest level.
Benefits
- 403B
- Dental insurance
- Disability insurance through Massachusetts PFML
- Employee discounts, cell phone, eyewear etc.
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Flexible Spending Account
- Opportunities to earn CEU's
- Voluntary Benefits including but not limited to, Disability, Life,
Critical Illness, Accident and Disability Insurances
Duties & Responsibilities
- The IT Support Technician is an expert with Office 365.
- Prioritizes user helpdesk satisfaction and ticket resolution.
- Monitors the complete status of help desk tickets and provides
weekly updates to IT team regarding performance and benchmarks to
increase overall speed of ticket completion and resolution.
- The IT Support Technician is a leader and in-house expert with all
user applications that SSTAR uses for business needs.
- Focuses on Cyber Security.
- The IT Support Technician is responsible for Wifi and Mobile
device troubleshooting and deployment.
- Manages Laptops and Desktops imaging and deployment.
- Troubleshoots problems with network and security infrastructure,
including routers, switches, firewalls, VPN, proxy server and makes
corrective actions when necessary.
- Assists with support of help desk tickets and visits offices to
troubleshoot and solve problems when necessary.
- Assists with planning, design, research, and acquisition of new or
upgraded hardware technology and recommend modifications as necessary.
- The IT Support Technician assists with server/client hardware and
software installation and configuration, documentation of IP
assignment of servers and network devices.
- Supports mission critical infrastructure and help desk after hours
when necessary.
- Responsible for analyzing network performance issues and ensure
EMR software running.
- Represents the organization with a positive, professional attitude
when communicating with patients and visitors.
- Works well with others and has the ability to discuss issues that
come up with staff in a professional manner.
- Other duties as assigned.